Shipping policy
SHIPPING POLICY
Soare Fragrance (A Division of Soare Fashion LLP)
Effective Date: 31 March 2026
1. ORDER PROCESSING
All orders are processed within 1–3 business days after confirmation
Orders are not processed or shipped on Sundays or public holidays
In case of high order volume, processing times may be delayed
2. SHIPPING TIMELINES
Estimated delivery timelines:
Within India: 15 business days
Delivery timelines may vary depending on location, logistics, and external factors
Please note that these are estimated timelines and not guaranteed delivery dates.
3. SHIPPING CHARGES
Shipping charges (if applicable) will be displayed at checkout
Any promotional free shipping offers will be clearly mentioned on the website
4. ORDER TRACKING
Once your order is shipped, you will receive a tracking ID/link via email or SMS
Customers are responsible for tracking their shipment and ensuring availability at the time of delivery
5. DELIVERY TERMS
Delivery will be attempted at the address provided at checkout
If the customer is unavailable, the courier partner may attempt re-delivery
Failure to accept delivery may result in order cancellation without refund of shipping charges
6. DELAYS & UNFORESEEN CIRCUMSTANCES
We are not responsible for delays caused due to:
Courier partner delays
Weather conditions
Natural disasters
Government restrictions or lockdowns
Incorrect or incomplete address provided by the customer
7. INCORRECT ADDRESS / FAILED DELIVERY
Customers must ensure that the shipping details are accurate
In case of incorrect address or failed delivery attempts, reshipping charges may apply
No refunds will be issued for orders lost due to incorrect details provided by the customer
8. DAMAGED OR TAMPERED PACKAGE
If you receive a package that is:
Visibly damaged
Opened or tampered with
You must:
Record an unboxing video immediately
Report the issue within 48 hours of delivery
Email proof to: connect@soareofficial.com
Claims without proper proof may not be accepted.
9. PARTIAL DELIVERY / LOST SHIPMENTS
In rare cases of lost shipments, we will coordinate with the courier partner for resolution
Any resolution (replacement/refund) will be subject to investigation and approval
10. COD (CASH ON DELIVERY) POLICY
We reserve the right to confirm COD orders via call or message
Orders not confirmed may be automatically canceled
Repeated COD order rejections may lead to restriction of COD access
11. INTERNATIONAL SHIPPING
Currently, we may or may not offer international shipping
If available, additional shipping charges, customs duties, and taxes may apply
Customers are responsible for any import duties or local taxes
12. CONTACT INFORMATION
For shipping-related queries, contact:
Soare Fashion LLP
117A, 29, Rohtak, Haryana, India
Email: connect@soareofficial.com
By placing an order with us, you agree to this Shipping Policy.