Refund policy
RETURN, REFUND & CHARGEBACK POLICY
Soare Fragrance (A Division of Soare Fashion LLP)
Effective Date: 31 March 2026
1. NO RETURN POLICY
At Soare Fragrance, all products are sold on a strictly non-returnable basis due to the nature of fragrances and personal care items.
Once an order is delivered, it cannot be returned under any circumstances.
2. REFUND ELIGIBILITY (DEFECTIVE PRODUCTS ONLY)
Refunds are only applicable in cases where the product delivered is:
Defective
Damaged
Incorrect (wrong item delivered)
To qualify for a refund:
The issue must be reported within 48 hours of delivery
The product must be unused and in original packaging
The customer must provide valid photo/video proof
3. MANDATORY PROOF REQUIREMENTS
To process any refund request, the customer must submit:
A clear unboxing video showing the package condition
Photos/videos clearly highlighting the defect or issue
Order ID and registered contact details
Failure to provide sufficient proof may result in rejection of the refund request.
4. REFUND PROCESS
All requests will be reviewed by our team
If approved, refunds will be processed within 7–10 business days
Refunds will be credited to the original payment method only
5. NON-ELIGIBLE CASES
Refunds will not be provided in the following situations:
Change of mind after purchase
Personal dissatisfaction (e.g., dislike of fragrance)
Minor packaging damage not affecting product quality
Improper use or handling of the product
Requests made after 48 hours of delivery
6. ORDER CANCELLATION
Orders can only be canceled before dispatch
Once shipped, orders cannot be canceled
7. SHIPPING CHARGES
Shipping charges are non-refundable
Only the product cost will be refunded (if approved)
8. CHARGEBACK & PAYMENT DISPUTE POLICY
8.1 Agreement
By placing an order, you agree to this policy and our limited refund terms.
8.2 Contact Before Dispute
You agree to first contact us at:
Email: connect@soareofficial.com
before initiating any chargeback or payment dispute.
8.3 Fraudulent Chargebacks
The following actions will be treated as fraudulent disputes:
Filing a chargeback without contacting us
Claiming non-delivery despite confirmed delivery
Claiming defects without submitting required proof
Filing disputes for reasons not covered under our refund policy
8.4 Evidence Submission
We reserve the right to submit the following to banks/payment processors:
Order confirmation and invoice
Delivery proof from logistics partners
Customer communications
Policy acceptance records
Submitted customer evidence
8.5 Recovery & Legal Action
In cases of fraudulent or unjustified chargebacks, Soare Fashion LLP reserves the right to:
Recover the disputed amount and associated fees
Initiate legal proceedings under applicable Indian laws
Restrict or permanently block future orders
8.6 Account Restrictions
Customers involved in unjustified disputes may be:
Blacklisted from future purchases
Denied access to services, offers, or COD facilities
9. LEGAL JURISDICTION
All disputes shall be subject to the jurisdiction of courts in Rohtak, Haryana, India.
10. CONTACT INFORMATION
For all refund or dispute-related queries, contact:
Soare Fashion LLP
117A, 29, Rohtak, Haryana, India
Email: connect@soareofficial.com
By placing an order with us, you acknowledge that you have read, understood, and agreed to this policy.