Refund policy

RETURN, REFUND & CHARGEBACK POLICY

Soare Fragrance (A Division of Soare Fashion LLP)

Effective Date: 31 March 2026

1. NO RETURN POLICY

At Soare Fragrance, all products are sold on a strictly non-returnable basis due to the nature of fragrances and personal care items.

Once an order is delivered, it cannot be returned under any circumstances.

2. REFUND ELIGIBILITY (DEFECTIVE PRODUCTS ONLY)

Refunds are only applicable in cases where the product delivered is:

  • Defective

  • Damaged

  • Incorrect (wrong item delivered)

To qualify for a refund:

  • The issue must be reported within 48 hours of delivery

  • The product must be unused and in original packaging

  • The customer must provide valid photo/video proof

3. MANDATORY PROOF REQUIREMENTS

To process any refund request, the customer must submit:

  • A clear unboxing video showing the package condition

  • Photos/videos clearly highlighting the defect or issue

  • Order ID and registered contact details

Failure to provide sufficient proof may result in rejection of the refund request.

4. REFUND PROCESS

  • All requests will be reviewed by our team

  • If approved, refunds will be processed within 7–10 business days

  • Refunds will be credited to the original payment method only

5. NON-ELIGIBLE CASES

Refunds will not be provided in the following situations:

  • Change of mind after purchase

  • Personal dissatisfaction (e.g., dislike of fragrance)

  • Minor packaging damage not affecting product quality

  • Improper use or handling of the product

  • Requests made after 48 hours of delivery

6. ORDER CANCELLATION

  • Orders can only be canceled before dispatch

  • Once shipped, orders cannot be canceled

7. SHIPPING CHARGES

  • Shipping charges are non-refundable

  • Only the product cost will be refunded (if approved)

8. CHARGEBACK & PAYMENT DISPUTE POLICY

8.1 Agreement

By placing an order, you agree to this policy and our limited refund terms.

8.2 Contact Before Dispute

You agree to first contact us at:
Email: connect@soareofficial.com

before initiating any chargeback or payment dispute.

8.3 Fraudulent Chargebacks

The following actions will be treated as fraudulent disputes:

  • Filing a chargeback without contacting us

  • Claiming non-delivery despite confirmed delivery

  • Claiming defects without submitting required proof

  • Filing disputes for reasons not covered under our refund policy

8.4 Evidence Submission

We reserve the right to submit the following to banks/payment processors:

  • Order confirmation and invoice

  • Delivery proof from logistics partners

  • Customer communications

  • Policy acceptance records

  • Submitted customer evidence

8.5 Recovery & Legal Action

In cases of fraudulent or unjustified chargebacks, Soare Fashion LLP reserves the right to:

  • Recover the disputed amount and associated fees

  • Initiate legal proceedings under applicable Indian laws

  • Restrict or permanently block future orders

8.6 Account Restrictions

Customers involved in unjustified disputes may be:

  • Blacklisted from future purchases

  • Denied access to services, offers, or COD facilities

9. LEGAL JURISDICTION

All disputes shall be subject to the jurisdiction of courts in Rohtak, Haryana, India.

10. CONTACT INFORMATION

For all refund or dispute-related queries, contact:

Soare Fashion LLP
117A, 29, Rohtak, Haryana, India
Email: connect@soareofficial.com

By placing an order with us, you acknowledge that you have read, understood, and agreed to this policy.